- impact100baldwincountyAsked on August 28, 2017 at 03:57 PM
I have multiple forms created in JotForm. Today, when I try to edit any of them, I just get a blank screen. Is this just happening to me, or is this a problem with JotForm?
- JotForm SupportKevin_GAnswered on August 28, 2017 at 05:56 PM
Apologies for the inconveniences this may have caused to you.
I have checked your forms and I was able to get them loaded in the form builder:
I would recommend you to open an incognito tab and login into the JotForm site from incognito, that will ignore any cached information and should load a fresh copy of the site.
Related link: http://www.wikihow.com/Activate-Incognito-Mode
I would also suggest you to check the web console in case you can still replicate the issue, the keyboard shortcuts below will help you getting the console:
Mac: Command + Option + J
Windows: Control + Shift + J
This guide will help you uploading the image with your next reply: How-to-Post-Screenshots-to-Our-Support-Forum
I've cleared your forms cache. Also, which browser are you using?
Please let us know, we will be glad to take another look to your account and forms.
- impact100baldwincountyAnswered on August 29, 2017 at 08:50 AM
I use Safari. I am able to edit the form using a Private Window (sometimes, but not always).
I have tried on a different computer with the same results.
I am attaching a screenshot of the web console.
- JotForm SupportJohn_BensonAnswered on August 29, 2017 at 10:13 AM
I cloned your form to edit it on my end and it is working properly. I am using Google Chrome (Windows 10).
To test it further, I opened your account to check one of your forms. I was not able to replicate the issue, the edit form is displaying properly. Here's a screen capture test:
I will clear your form cache from our server. If the issue persists, please try using a different device and different internet connection.
I hope that helps. If you have questions, please contact us again.
- impact100baldwincountyAnswered on August 29, 2017 at 11:28 AM
Thank you. It appears to be working now.