Upgade problems

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    Asked on August 28, 2017 at 05:34 PM

    I learnt i was running out of space on my account so i made a payment on my current plan thinking it will renew the account and free more space but it's still the same. Opening my account i can still see the "almost out of space" notification. Should i have upgraded my account or what. I'm confused.

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    Answered on August 28, 2017 at 08:32 PM

    I see your subscription plan was already on BRONZE-Monthly plan.

    Please review also our user guide on: Understanding-Your-Account-Usage-and-Limits

    As you can see, BRONZE plan have a submission ceiling of 1,000/month. And currently, your account usage is almost at maximum for the current month.

    You are not yet on Overlimit Status so the forms are all still active. 

    If you want to expand the limit, you will need to upgrade to the next higher plan (SILVER plan). 

    Do take note that monthly reset of account usage occurs every 1st day of the month (3 days from now). You can also wait for the reset to occur.

    I hope this help. Let us know if you need further assistance.