How can I fix embedding issues with wordpress.com?

  • Profile Image
    scarel01
    Asked on August 31, 2017 at 11:32 AM

    I used the following to embed the form into my wordpress website:

    [embed]https://form.jotform.us/form/72155286891162[/embed]

    The website is located here:

    http://redoxcrossfit.com/founders-club-wods/

    But for some reason the submit button isn't working. It just changed from submit to "please wait" but never actually submits that data. The form works fine when it is located on the jotform website.

     

  • Profile Image
    Nik_C
    Answered on August 31, 2017 at 12:09 PM

    Could you please try re-embedding your form by following one of these guides:

    https://www.jotform.com/help/4-Adding-Forms-to-Wordpress-org-Version

    https://www.jotform.com/help/174-Embed-JotForm-in-Wordpress-using-the-Embed-Form-Plugin

    If that doesn't work, please try with iFrame embed method:

    https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Let us know how that worked for you.

    Thank you!

  • Profile Image
    scarel01
    Answered on August 31, 2017 at 12:15 PM

    I already tried all of these.

    The wordpress.org version shows a blank page.

    I can't try the plug-in version without contacting my web designer.

    And the iFrame version only shows part of the form with no scroll bar. I even tried editing the iFrame to either add the scroll bar or increase the height but neither worked.

    The only way I got it to work is by using the source code, but the formatting looks a bit sloppy, especially on mobile.

  • Profile Image
    Chriistian
    Answered on August 31, 2017 at 12:46 PM

    I checked your site (http://redoxcrossfit.com/founders-club-wods/) and I was able to see the issue you are reporting. Some fields in the form are not properly displayed on mobile view.

    Can you try to re-embed the form on your website using this iFrame code only and see if the form will be displayed properly?

    <iframe id="JotFormIFrame-72155286891162" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotform.us/scarel01/founders-member-wods" frameborder="0" style="width: 1px; min-width: 100%; height:539px; border:none;" scrolling="no"></iframe>