File Uploads: Why am I unable to download my file uploads?

  • Profile Image
    anixter1
    Asked on August 31, 2017 at 02:03 PM
    I am experiencing the same issue with my forms. It started happening around last week. 
  • Profile Image
    Kevin_G
    Answered on August 31, 2017 at 02:07 PM

    Are you experiencing the issue even when you are logged into your account? 

    I have checked your account and it has been currently set up to provide the files only while you're logged into your account, this is for security reasons. 

    You could disable this option under your account settings, the option can be found on the privacy part: https://www.jotform.com/myaccount/settings 

    Please let us know if you keep experiencing the issue. 

     

  • Profile Image
    anixter1
    Answered on August 31, 2017 at 02:43 PM
    That was it. Thank you so much!
    One more question, we have a company account but we can set up up to 4 sub-accounts. What does it mean? How do you do that?

    ...
  • Profile Image
    Kevin_G
    Answered on August 31, 2017 at 02:55 PM

    You're welcome. 

    In order to assist you better I have moved your second question to a different thread, it can be found here: https://www.jotform.com/answers/1237322