Unable to pull out the attachment

Hi,

Why we are receiving this error for support1 and support 6 agents.

I checked the account username (ApartofMelb) and I was able to see the attachment files. Here's a screenshot:

Please try opening the attachment file on the Submissions page. To view the Submissions page, please follow this guide: https://www.jotform.com/help/269-How-to-View-Form-Submissions

Let us know how it goes. Thank you.