How to decrypt my form?

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    dkrausz
    Asked on September 12, 2017 at 08:02 PM

    Hi, I'm new to jotforms. I sent out my first form and didn't realize I had it encrypted. I went in to change it after two people had filled it out and could not read the answers as they are encrypted. Help?

     

    Thanks.

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    John_Benson
    Answered on September 12, 2017 at 11:34 PM

    Unfortunately, we cannot decrypt the encrypted submissions. Only you who has the downloaded encryption key can decrypt it. Do you still have the key?

    If yes, let us know so we can help you further. Thank you.

    Related guide: 
    Encrypted-Forms-and-How-to-Use-Them

     

  • Profile Image
    dkrausz
    Answered on September 12, 2017 at 11:43 PM
    I have the key.
    Thanks, Dov
    ...
  • Profile Image
    John_Benson
    Answered on September 13, 2017 at 05:48 AM

    To view the 2 encrypted submissions, please enable the Encrypt Form Data again.

    Choose the existing key for old submissions. Please note that new key will not decrypt the old encrypted submissions. It will only decrypt the newly collected submissions after enabling the Encrypt Form Data. To learn more, please read this guide: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    Go to the Form Submission page and upload the key. Here's a screenshot of what it looks like:

    Related guide:
    How-to-View-Form-Submissions 

    Let us know how it goes. Thank you.