Email Issues: Not getting emails to our email address

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    lucysa
    Asked on September 13, 2017 at 04:58 AM

    We are having issues where we are not getting mails from jotform to cartrack.com email addresses.

     

    Are you perhaps blocking on your side?

     

     

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    liyam
    Answered on September 13, 2017 at 06:56 AM

    I have checked your email alerts history but I could not find any issue with it. The history shows that all emails were sent properly. With this, can you please check your spam folder if all the emails would have landed there instead?

    If you are using an email client application such as Eudora or MS Outlook, and the emails are not found in your spam/junk mail folder, please visit your webmail instead (go to your mail server's web page and login to your email account). Next, check your spam folder there. Chances are, the emails landed on the spam folder there which prevented your email client app to download/sync your emails to your email client.

    You may also review your email activity history in order to understand/view the status of your forms' email alert deliveries. You can refer to this guide for more information: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    If you have other questions, please let us know.