Form is not shown on Facebook mobile

  • Profile Image
    drlinx
    Asked on September 14, 2017 at 11:24 AM

    My form shows up on facebook DESKTOP but not facebook MOBILE.

    how can i get it to show on facebook mobile?

     

    also when i share the link to my form it only shows a caption in the preview window that says jotform, how can i customize this info?

  • Profile Image
    BJoanna
    Answered on September 14, 2017 at 12:38 PM

    The form is not shown on the Facebook mobile because of a limitation coming from Facebook. Custom page tabs cannot be shown on mobile devices.

    You can take a look at the following bug report on Facebook:

    https://developers.facebook.com/bugs/435173473172584/ 

    You can add your form using the custom Iframe App method — https://www.jotform.com/help/82-Adding-a-form-to-Facebook-Custom-iFrame-App- 

    There are also specialized companies who have dedicated their services to enabling Facebook tab pages to be shown even to mobile users. Examples of these companies:

    http://blog.woobox.com/2011/12/woobox-short-urls-now-auto-redirect-to-tab-and-mobile/ 

    https://www.tabsite.com/blog/mobile-solution-for-facebook-page-tabs/ 

    http://blog.thunderpenny.com/2013/01/tabs-on-mobile/ 

    You may want to consider checking on any of them and use it as a workaround to show your form in Facebook on mobile devices.

    I do not understand your second question. Can you provide us a screenshot, so that we can better understand what are you trying to rename?