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drlinxAsked on September 14, 2017 at 11:24 AM
My form shows up on facebook DESKTOP but not facebook MOBILE.
how can i get it to show on facebook mobile?
also when i share the link to my form it only shows a caption in the preview window that says jotform, how can i customize this info?
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BJoannaReplied on September 14, 2017 at 12:38 PM
The form is not shown on the Facebook mobile because of a limitation coming from Facebook. Custom page tabs cannot be shown on mobile devices.
You can take a look at the following bug report on Facebook:
https://developers.facebook.com/bugs/435173473172584/
You can add your form using the custom Iframe App method — https://www.jotform.com/help/82-Adding-a-form-to-Facebook-Custom-iFrame-App-
There are also specialized companies who have dedicated their services to enabling Facebook tab pages to be shown even to mobile users. Examples of these companies:
http://blog.woobox.com/2011/12/woobox-short-urls-now-auto-redirect-to-tab-and-mobile/
https://www.tabsite.com/blog/mobile-solution-for-facebook-page-tabs/
http://blog.thunderpenny.com/2013/01/tabs-on-mobile/
You may want to consider checking on any of them and use it as a workaround to show your form in Facebook on mobile devices.
I do not understand your second question. Can you provide us a screenshot, so that we can better understand what are you trying to rename?