How can I show the blank fields on submissions page and email?

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    Asked on October 04, 2017 at 03:19 PM

    I've created a form here at which has 'for office use' at the bottom and I would like the form when received as a submission to show these questions despite being blank so they can be completed as an admin task but I can't see how to do that.  Is it possible please?

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    Answered on October 04, 2017 at 03:48 PM

    There is a text field 'For Office Use.............'. I assume that you want to see the fields below this field on the submission page of your form. To achieve that you need to un-check Auto Hide Empty Fields option on the submission page of your form. If you also want to see 'For Office Use.............' text check Show Headers and Text option. 

    If you also want to show empty fields inside of your emails, then set Hide Empty Fields option inside of the email settings to NO. 

    How to Hide Empty Fields on Email Alerts

    Let us know if you need further assistance. 

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    Answered on October 07, 2017 at 07:49 AM

    Thank you - that all works well but just finally is there a way that I can receive the "For office use" questions on the email but suppress them on the form?

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    Answered on October 07, 2017 at 01:08 PM

    You can hide the field in the form. It's in the form settings. You can find the Hide field option in the Advanced tab of the field properties:

    Note that if you want these empty field to appear in the email, you will have to disable the Hide Empty Fields in the email settings.