I stopped getting forms and went to the website and my email is on a bounce list. I put in a different address and I got the same notice

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    Asked on October 05, 2017 at 08:48 AM

    Help! This is a serious problem. My business is shut down. Please contact me right away. No phone number to call? No chat?


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    Answered on October 05, 2017 at 09:49 AM

    I checked your email addresses based on your email history but I could not find any email addresses in the bounce list. Could it be that this matter has been resolved already? Or are you referring to a different account? If so, can you please share with us the email address which you were prompted of of being in the bounce list?

    Please also note that if the email lands in the bounce list, your are still receiving your submissions. Only that you are not being notified via email since your mail server has rejected emails from us. For the mean time, you may view your submissions by accessing your form's submissions page. 

    You can check this guide to know how to view your form's submissions: https://www.jotform.com/help/269-How-to-View-Form-Submissions

    We will look forward to your update on this matter.

    Thanks for your understanding and we apologize for this inconvenience.