My form is not sending me the notification for submissions

  • Profile Image
    infazure
    Asked on October 06, 2017 at 03:28 PM

    hi, i get form but i have no email

  • Profile Image
    Welvin
    Answered on October 06, 2017 at 05:43 PM

    You are using Gmail. It is highly possible that the emails are in your spam folder. Can you check? Our system shows that the emails are sent. You can check your email log under your account history.

    https://www.jotform.com/help/293-How-to-view-all-your-form-Email-History

    If the emails are in the spam folder, make sure to mark them as not spam.

    Lastly, create an email filter that would move all emails Jotform to your inbox. Here's our guide on how you can do it:

    https://www.jotform.com/help/404-How-to-prevent-emails-landing-in-spam-folder-in-your-Gmail-account