I don't see the "Thank you page" option in Settings

  • Profile Image
    Kazzual
    Asked on October 12, 2017 at 10:20 AM

    Based on this jotform help page I should be able to edit the Thank You page. 

    But for some reason, on my Form I'm not seeing that option.


    Screenshots below:

    1507817949Schermafbeelding 2017-10-12 om


    And as you can see, I have activated the thank you page:

    1507817981Schermafbeelding 2017-10-12 om

  • Profile Image
    Sabbir
    Answered on October 12, 2017 at 10:26 AM

    Sorry for the trouble you are facing.

    Since you are using our new form layout, you will find your thank you page management link under your form itself.

    1507818305thankyounew.jpg

    Click the "Edit Thank You Page" link and you will be able to see the "Thank You" page section.

    Let us know if you have any further query.

  • Profile Image
    Kazzual
    Answered on October 12, 2017 at 11:52 AM

    Thanks for your answer, Sabbir.

    The problem is that in that Thank YOu page section, I can't add URLs and Form fields to that text area, as you can see in the image below. How do I fix this? 

    1507823510Schermafbeelding 2017-10-12 om



  • Profile Image
    Sabbir
    Answered on October 12, 2017 at 12:03 PM

    At this moment, we don't have much customization options for Thank you page in the New Layout format.

    However, you always have the option to switch to the old legacy layout format, if you want to customize your thank you page with form fields.

    I made a walk though image for the New Layout's Thank you page customization for you:

    1507824168newthankyou.gif

  • Profile Image
    Kazzual
    Answered on October 12, 2017 at 12:10 PM

    Ok thanks! How do I switch to the old legacy format?

    Because with the new saving system, I can't recreate this: https://www.jotform.com/help/97-How-to-Save-Forms-and-Continue-Later

    I want people to be able to edit their own form by ID.

  • Profile Image
    Sabbir
    Answered on October 12, 2017 at 12:17 PM

    You can switch to the old legacy format from your form settings.

    Go to Settings->Form Settings->Show More Options

    then scroll down to the option "Form Layout" and change it to "Legacy Layout"

    1507824976layout.jpg

    Let us know if you have any further query.

  • Profile Image
    Kazzual
    Answered on October 12, 2017 at 12:24 PM

    I'm not seeing that option on my form... 

    1507825463Schermafbeelding 2017-10-12 om

  • Profile Image
    Sabbir
    Answered on October 12, 2017 at 12:49 PM

    Sorry for the inconvenience.

    Can you give me your form link, so I can clone it, change it to legacy layout and give you the link, so that you can clone it to avail the legacy format?