Cash payment option causes form to fail

  • nicoleleeartistry
    Asked on October 16, 2017 at 8:42 PM

    Why am I not getting form submission notifications (or record thereof at all) for forms submitted with "cash" payment option?

    Page URL: https://form.jotform.com/72878651384167
  • Mike
    Replied on October 17, 2017 at 12:06 AM

    When the product on the PayPal field is selected, the form will always redirect to PayPal.

    Example:

    Cash payment option causes form to fail Image 1 Screenshot 40

    The solution is to display the PayPal field only when the PayPal payment option is selected. You may add the next action to your condition.

    Cash payment option causes form to fail Image 2 Screenshot 51

    It looks like that you have some entries under the Incomplete Payments where users selected the cash option and closed the PayPal checkout page.

    Cash payment option causes form to fail Image 3 Screenshot 62

    You can manually 'complete' such entries to move them to the regular submissions. This will not process any payments, but the emails will be triggered.

    How to View Incomplete Payments

    If you need any further assistance, please let us know.