My JotForm is not sending to my inbox and it just says 'please wait' at bottom of screen

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    clarebrown
    Asked on October 17, 2017 at 08:31 AM

    Hi

    last week the jot form link was added to my website by a web designer and it worked.  Now, it is not working. It doesn't come into my in box (i have checked junk mail folder too) and it isn't completing as at the bottom of the screen it says 'Please Wait'. But nothing happens.

    Please could you help me?


    thank you



  • Profile Image
    Jan
    Answered on October 17, 2017 at 11:28 AM

    I can see that your website is still in development.

    Please try to re-embed the form using the iFrame method to prevent script conflicts between the form and the webpage. Here's a guide: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Hope that helps. If the issue persists, please let us know. Thank you.