What IP addresses need to whitelisted?

  • Profile Image
    Mark 
    Asked on October 18, 2017 at 01:07 PM

    Hello,


    Our mimecast spam service keeps blocking the noreply jotforms. What is your mail server IP so we can whitelist it?


    Thanks

    Mark Inghram

    Second Harvest Food Bank

  • Profile Image
    Kiran
    Answered on October 18, 2017 at 02:06 PM

    Please note that our IP addresses are dynamic. Please refer to the guide below that provides you with the list/range of IP addresses used for sending the emails.

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    You may try whitelisting our JotForm domains or the default email addresses instead of IP address.

    You may also try setting up an SMTP email address to send the email notifications. Please check the guide below:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Hope this information helps! Please get back to us if you need any further assistance. We will be happy to assist you further.