Credit Card Payment Option has disappeared

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    Asked on October 25, 2017 at 06:33 PM


    The credit card payment option has disappeared from my form. I have checked the revision history and account activity logs, however no changes are identified that caused this.

    Any further help you can provide is much appreciated.


  • Profile Image
    Answered on October 25, 2017 at 10:24 PM

    A regular Paypal integration has only one method of payment, and it is by redirecting the user to the Paypal page. There, the user has a choice to login or to click the other button to pay by debit/credit card (notice the grey button below the login button).


    If what you are looking for is a credit card payment through your form with using Paypal, what you will need is Paypal Pro. For more information, you can check this guide:

    Feel free to get back to us if you have additional questions.