- voiceworkAsked on October 30, 2017 at 03:30 PM
My Contact us Jotforms seems to have stopped sending E-mails from my website. It has happened once before - for some reason Jotform had blocked my sitePage URL:
- JotForm SupportaubreybourkeAnswered on October 30, 2017 at 04:35 PM
I checked the mail logs and I can see that JotForm is sending out emails to email@example.com
So that means your email provider is rejecting mail from JotForm.
First, please check your spam folder. And add firstname.lastname@example.org to your safe sender list.
You have two options to overcome this issue:
1. Whitelist JotForms IP addresses.
You will need to contact your email provider ( or your admin ). And ask them to follow this guide:
2. Setup SMTP for your forms.
You will need your SMTP server settings. So you will need to contact your email provider ( or your admin ) This way your email will be delivered by your provider instead of JotForm. And therefore wont be rejected.