Not receiving notification email

  • vdang
    Asked on November 2, 2017 at 6:26 PM

    Under Form settings, email setup upon new submission.  We did several test, but there are none emails came through from jotform.  We had check spams, quarantine, and whitelist for noreply@jotform.com address.  Nothing came through.

    Jotform Thread 1289130 Screenshot
  • John_Benson
    Replied on November 2, 2017 at 9:04 PM

    I checked your email history logs and I did not see any email recipients landed on our bounce list. You can check it by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Please contact your email provider and request them to add JotForm's IP addresses to their whitelist. You can find the list of IP addresses and domain names on this link: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Let us know how it goes. Thank you.