- SKYINDEMNITYAsked on November 03, 2017 at 11:50 AM
I have the correct user name/password.... I was booted out and cannot get back in. I have reset my password. Please help.
- JotForm SupportJohn_BensonAnswered on November 03, 2017 at 12:44 PM
Sorry for the inconvenience.
I have now re-activated your account back to good status. Please try to access your account again and let us know if the issue still persists.
- SKYINDEMNITYAnswered on November 03, 2017 at 12:49 PM
I still can't get in for some reason...
- JotForm SupportJohn_BensonAnswered on November 03, 2017 at 01:35 PM
Are you referring to the account username (SKYINDEMNITY) that is associated with the email address (firstname.lastname@example.org)? If yes, your account is now active and it is in good status.
Could you please provide a screenshot of the error why you cannot login? Here's a guide on how to post a screenshot in our Support Forum: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum
Let us know how it goes. Thank you.