Unable to access my account

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    SKYINDEMNITY 
    Asked on November 03, 2017 at 11:50 AM

    I have the correct user name/password.... I was booted out and cannot get back in.  I have reset my password.  Please help.

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    John_Benson
    Answered on November 03, 2017 at 12:44 PM

    Sorry for the inconvenience.

    Your account got automatically suspended by our anti-phishing filter tool. Upon checking your forms, I did not see any fields that violate our terms of use.

    I have now re-activated your account back to good status. Please try to access your account again and let us know if the issue still persists.

    Thank you.

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    SKYINDEMNITY 
    Answered on November 03, 2017 at 12:49 PM

    I still can't get in for some reason...


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    John_Benson
    Answered on November 03, 2017 at 01:35 PM

    Are you referring to the account username (SKYINDEMNITY) that is associated with the email address (nicole.durham@skyindemnity.com)? If yes, your account is now active and it is in good status.

    Could you please provide a screenshot of the error why you cannot login? Here's a guide on how to post a screenshot in our Support Forum: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    Let us know how it goes. Thank you.