Why does my form keep reloading/blanking out when you attach a photo?

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    shegotguts
    Asked on November 05, 2017 at 10:55 PM

    I have a form embedded on squarespace and intermittently when you attach a photo, the page reloads and the page blanks out.  It seems to be only occurring from mobile devices and I cannot recreate from my desktop.


    https://www.shegotguts.com/grateful-guts/

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    candy
    Answered on November 06, 2017 at 03:45 AM

    We're sorry for the inconvenience you have.

    I have tested your form named "Grateful Guts Project Submission Form" embedded in your website on some mobile devices (Android and IOS). I couldn't encounter any issue as you can see the example screenshots below:

    1. Samsung Mobile Device:

    1509957704Screenshot_2017-11-06-11-40-30 1509957730Screenshot_2017-11-06-11-40-36

    1. iPhone 6S PLUS Mobile Device:

    1509957623Screen Shot 2017-11-06 at 11.3

    Furthermore, I have also cloned the form on my side and I couldn't see any problem with the standalone form. 

    Could you please test again and let us know if the issue still persists? If the issue still persists, please send us some screenshots of the error in order to let us investigate further.

    Thanks in advance.

  • Profile Image
    shegotguts
    Answered on November 06, 2017 at 08:43 AM
    Hey!!!
    Thanks for looking into this. The problem with sending you a screen shot
    is that the error occurring would just be a blank form. Once you attach
    photo the page resets and form looks blank. Does that make sense??
    I also couldn’t recreate it consistently. People submitting keep telling
    me it’s happening. My hubs and I tested it about 5-10 times each and it
    happened only 3 of those times total. I’ve gotten about 30 submissions that
    worked fine.
    Attached are some of the messages from users trying to submit.
    Thanks for all your help.
    Stephanie
    ...
  • Profile Image
    EltonCris
    Answered on November 06, 2017 at 10:25 AM

    Apologies Stephanie but our forum does not accept attachments from email. Can you please take a screenshot and upload it on your thread here https://www.jotform.com/answers/1290751? We'd greatly appreciate it.

    With regards to the main issue, like my colleague, I tested your embedded form with my android phone. It also worked as expected.

    If you are still experiencing the problem, try to use an iframe embed code. Check if this makes a difference.

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Since we could not reproduce it here, we can only assume that the embedded form script does not work well with the environment where it is placed. Using an iframe will protect the form from any script conflicts.

    Thanks

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    shegotguts
    Answered on November 06, 2017 at 02:06 PM

    1509995121IMG_1693.PNG1509995140IMG_1694.PNG1509995166IMG_1695.PNG1509995181IMG_1696.PNG

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    aubreybourke
    Answered on November 06, 2017 at 03:00 PM

    How did you embed your form on squarespace?

    Please try embedding it with this guide:

    Adding a form to Squarespace