How can I conditionally send multilingual emails?

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    creliaboris
    Asked on November 06, 2017 at 01:54 PM

    Am I correct in understanding that there is only one language in which a follow-up email can be sent?  More specifically, there is not logic that can be implemented to say "if this field is set to ABC country, then use this follow-up email...if another country, then use this other email"?  In other words, I have to pick a common denominator language (likely English, though not ideal for Eastern European aimed forms), and just have that serve all?


    Let me know if I'm missing some functionality that can have the system pick which email template to use, based on responses.

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    Jim_R
    Answered on November 06, 2017 at 03:00 PM

    Hello @creliaboris - The feature you're missing is Conditional Logic. You can send different templates conditionally based on user input. This was covered in great detail on the guide I'm linking below.

    Complete guide: How-to-Change-Email-Template-Sent-Based-on-the-Language-Used

    Give it a spin and let us know if you see any problems along the way.