Why Jotform Promotional Link Still Showing?

  • Profile Image
    Hbrown17
    Asked on November 09, 2017 at 02:38 PM

    Hi. I've removed the small Jotform link that sits at the bottom of our form on our website here.. http://www.mobilecarspecialists.com/quote.html - I've removed it from within the form builder. However it still shows. 

    As we are paying for this service, I don't believe we should have to advertise your business on our website. Can someone please remove it. Or we'll look elsewhere for another form that is better suited to our business.

    Thanks

    Hayden

  • Profile Image
    Sabbir
    Answered on November 09, 2017 at 02:42 PM

    Sorry for the inconvenience.

    Can you please check your account settings: https://www.jotform.com/myaccount/settings

    then scroll down and check if the Jotform Branding option is unchecked or not. If not, then please uncheck it.

    1510256505branding.jpg

    Hope this will help.

    If the problem still exists, please let us know.

  • Profile Image
    Hbrown17
    Answered on November 09, 2017 at 03:43 PM
    Hi.
    The box is unticked yet it is still showing.
    Regards,
    Hayden Brown
    Director - The Mobile Car Specialists Ltd
    P 022 390 8118
    E hayden@tmcs.co.nz
    W www.tmcs.co.nz
    Find us on Facebook & see our reviews
    [Facebook-logo]
    ...
  • Profile Image
    Sabbir
    Answered on November 09, 2017 at 03:56 PM

    I have checked you website and I didn't see any jotform link there.

    Can you please refresh your browser cache an check back?

    If you are still seeing the link, then please send us a screenshot of it.

    This is how you have to send screenshot in our support forum: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum


  • Profile Image
    Hbrown17
    Answered on November 09, 2017 at 04:43 PM
    Hi.
    Interesting. I’ve been refreshing it at least a dozen times including holding the shift key and for a full refresh.. and it was still there. Now it has finally gone.
    All sorted. Thanks.
    Regards,
    Hayden Brown
    Director - The Mobile Car Specialists Ltd
    P 022 390 8118
    E hayden@tmcs.co.nz
    W www.tmcs.co.nz
    Find us on Facebook & see our reviews
    [Facebook-logo]
    ...