I do not receive emails when required fields are enabled

  • fodph
    Asked on November 9, 2017 at 9:29 PM

    If I turn off the fill field requirements I receive email notifications normally. But if I turn on requirements I do not receive notifications.

  • candy
    Replied on November 10, 2017 at 1:54 AM

    We're sorry for the inconvenience you have.

    I have cloned your form named "Members, Sponsors & Donations" on my side in order to test it.

    I have fulfilled and submitted your form with all required fields on. I have received autoresponder and notification emails successfully as seen below:

    1510296218Screen Shot 2017 11 10 at 9 Screenshot 10

    1510296237Screen Shot 2017 11 10 at 9 Screenshot 21

    Moreover, I have checked your account history logs, you seem to receive all of the notification emails successfully to your email address webmaster@fodph.org as you can see below:

    1510296335Screen Shot 2017 11 10 at 9 Screenshot 32

    You can also check your account history logs as you can see in the following guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    I am not able to replicate an issue. Please test again and let us know if the issue still persists. 

    Thanks in advance.