Why submissions are not reaching my account?

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    jackmcguff
    Asked on November 16, 2017 at 04:33 PM
    Also I had a client swear he submitted a legal questionnaire through my jotform on my website but I have not received anything. At first I did not believe him because technology is usually more accountable than what I have experienced this week with my jotforms. 
  • Profile Image
    Kevin_G
    Answered on November 16, 2017 at 04:45 PM

     I have not received anything

    I assume  you're referring to email notifications so I went ahead and checked your email history, but I can see all emails have been sent, you could also check your email history following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    Now, please note that there may be several reasons why an email notification is not sent, I would recommend you to check your spam/junk folders since the emails may have ended up there. 

    I would also recommend you to check this guide that may help you to know why emails may not be sending: https://www.jotform.com/help/364-Why-Am-I-Not-Receiving-Email-Notifications 

    Now, if you're referring to submissions not reaching your JotForm account, please provide us the link to your webpage where the form has been embedded on. Also, please confirm that your user was redirected to the thank you page after clicking the submit button and if possible, you may also ask the submission details, this way we will be able to search on your submissions and email logs in order to find that specific submission. 


  • Profile Image
    jackmcguff
    Answered on November 16, 2017 at 05:43 PM
    It does seem to be working now.. sorry for the confusion and thank you for responding so quickly to my issue.
    Regards,
    Jack McGuff IV
    Petrochem Retirement Advisors
    415 N 10th St
    La Porte, TX 77571
    346-222-7948
    McGuff Financial
    5208 Broadway
    Suite 204
    Pearland, TX 77581
    281-485-6900
    ...