Design and properties issues

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    Asked on November 29, 2017 at 06:20 AM

    Hello. I have created a form and in the beginning any change in the properties of each field had an immediate effect. After I opened the Advanced Designer settings and made a few changes, the properties of each field as well as the Build view of my form have some issues. As you can see in the link and screenshots, the layout of my form is being shown differently in the Builder view (it is all green) and the properties of some fields cannot be configured. After logging out and back in I was able to make some changes (width of some fields), but in general it doesn't work as when I first created my form. Thank you.

    p.s.#1 Put an option for uploading two files, or at least increase the maximum size.

    P.S.#2 The captcha function you have is super annoying.

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    Answered on November 29, 2017 at 10:04 AM

    It was system's bug. I made a new form which worked totally fine.

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    Answered on November 29, 2017 at 11:05 AM

    In addition to LeonidasLainis tests i tested the form as shown below and I could not replicate the issue.

    On the second issue of uploading files you can easily upload two photos you can upload more than two photos by using CTRL+Mouse select  as shown below.

    1511971038Upload image.gif

    To increase limit of photos you can upload kindly change settings as shown below. Kindly note that enabling upload of huge or big file will drastically reduce the amount of space your account is limited to.

    1511971377Limt of upload.gif

    On the last issue about the captcha function apologies for that since this is a security feature that is used to reduce spamming and used to validate users and may sometimes be annoying to genuine users.

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    Answered on November 29, 2017 at 04:19 PM

    Dear Trevon,

    Thank you for your reply. What I experienced was a one-time bug as I wrote above. Things like this happen in online designing platforms. As for the size of the uploads, I meant that the platform's uploading size should increase, not my form's, because I was trying to upload 2-3 screenshots using CTRL as you showed but the size restriction prohibited me (and I had chopped them); uploading a screen-recording is out of the question (it would be very helpful to identify problems). As for the captcha, it would be better without so strict time limit. After I finished with it, I wanted to edit my post and then it asked me to re-do it because it was outdated.

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    Answered on November 29, 2017 at 08:39 PM

    We are sorry for the inconveniences caused.

    The 'Upload a Screenshot' option in contact form does not support upload of multiple files, but there is still a way to upload them one by one, here is a link to the related guide: How to Post Screenshots to Our Support Forum

    Thank you.