Pricing Account Discount Sale

  • Profile Image
    Asked on November 29, 2017 at 05:34 PM

    We opted to upgrade are current bronze plan to the silver for the discount price that we thought was an additional $.50 per month.  We didn't receive that discount.  Are we able to have the total price be $19.50 per month on the silver plan?  If we are unable to do that, we don't want to upgrade and continue with the bronze plan.  My email address is 


  • Profile Image
    Answered on November 29, 2017 at 09:37 PM

    I can see you had an active bronze yearly subscription and switched to the silver yearly plan, please note that the unused time of your bronze subscription was discounted from the silver price. 

    Please check the details of the charges following this guide: 

    The current plan is under the yearly sale, if you have questions, please let us know.