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JonasLaughlinAsked on December 5, 2017 at 12:14 PM
Some of our customers are not receiving a PayPal e-receipt after purchasing our product via our JotForm: https://form.jotform.com/53347367741158
Is there a setting we need to adjust in either JotForm or Paypal to fix this issue?
Thank you -
KrisPage URL: https://form.jotform.com/53347367741158 -
David JotForm SupportReplied on December 5, 2017 at 12:35 PM
I checked your form and there is not currently an email autoresponder set up. Add an autoresponder email and set the recipient address to the email field in your form:
https://www.jotform.com/help/26-Setting-up-an-Autoresponder-Email
Once that is added, the users filling out the form will receive an email confirmation when they fill out the form.