print button doesn`t work in preview before submit ?

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    zapin
    Asked on December 05, 2017 at 12:21 PM

    the print button doesn`t work in preview before submit. When you push it, nothing happens. I hope you can help me out with that ?

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    david
    Answered on December 05, 2017 at 01:12 PM

    I cloned the form to test it and the print button in the form on its own is functional:

    1512497534Capture.PNG

    Try replacing your current embed code with your forms iFrame code:

    https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    It may be the plugin embed that is causing the issue.

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    zapin
    Answered on December 05, 2017 at 01:20 PM

    Can I do it any other way then that ? I´ve had my form in iFrame form before, but gave a lot of problems for me, so stopped that.

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    david
    Answered on December 05, 2017 at 01:26 PM

    What type of problems were present when using the iFrame code?  The plugin embed loads the form in a frame, there should not be much difference between the plugin embed layout and using the iFrame code. 

    1512498380Capture.PNG

    If there is anything that needs to be changed when using the iFrame code, let us know and we will be happy to have a look.

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    zapin
    Answered on December 05, 2017 at 01:31 PM

    Had lots of different problems, that wasn`t able to be solved so it was working out correctly. But I can give it a try again, if that`s the only way to solve the print button issue.

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    david
    Answered on December 05, 2017 at 01:47 PM

    The issues likely come from attempting to force the positioning of certain elements like the product images.  When embedding the form it can change the dimensions of the form and forced positions may be off a bit. 

    The size of the frame can be adjusted to the same it is when using the plugin and scrolling can be enabled.  Let us know if the frame needs to be adjusted after it is added and we will be happy to have a look.

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    zapin
    Answered on December 05, 2017 at 01:59 PM

    Print button is working when embeeded with iFrame, but have a ton of other problems with the form then, so not a very ideal solution for me. There is no other way around it then this ? If so I´m afraid my form is worthless for it`s purpose.

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    david
    Answered on December 05, 2017 at 02:30 PM

    You can try using the regular script embed code or we can help get the iFrame to be the same size as the plugin embed and enable scrolling and such.  With the frame the same size as it is when using the plugin I do not see how there could be a lot of problems.  You could also replace the embedded form with a link to the form since the form works on its own.

    Let us know if you would like for us to have a look when the iFrame code is present and we will see what we can do to get things adjusted properly.