Submission emails are not being received after the form is submitted.

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    margaritabiz
    Asked on December 06, 2017 at 07:01 AM

    Hello,


    I am Douglas Weller margaritabiz@outlook.com +584166958417 and you told me the aforementioned DEFAULT email address was on your BOUNCED list and apparently I ordered it to be taken OFF the bounced list and was accepted but emails are not getting there yet. Please fix this..

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    ashwin_d
    Answered on December 06, 2017 at 09:34 AM

    I'm sorry for the trouble caused to you.

    I did check your form's notification email alert and did not find any issue with that. You have configured your form to send submission email to following two email addresses:

    nicole@margaritamia.com

    douglasweller@protonmail.com 

    None of your email address is in our bounce list and you should receive submission emails without any problem. I did check our email logs and it seems submission emails are being sent successfully. Please check the logs below:

    [2017-12-06 08:32:20] Submission #3883763409815695581 Form #63143115402946 SENT to nicole@margaritamia.com,douglasweller@protonmail.com from noreply@jotform.com, via SENDMAIL 

    [2017-12-06 06:53:55] Submission #3883704350223904747 Form #70255390822959 SENT to nicole@margaritamia.com,douglasweller@protonmail.com from noreply@jotform.com, via SENDMAIL 

    Have you checked your SPAM folder already? I would suggest you to please check your SPAM folder and see if the emails ended up there. 

    If the issue persists,  I would suggest you to please use your own email address with SMTP setting to send submission emails. You may like to take a look at the following guide on how to use your own SMTP setting:  https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form