- margaritabizAsked on December 06, 2017 at 07:01 AM
I am Douglas Weller firstname.lastname@example.org +584166958417 and you told me the aforementioned DEFAULT email address was on your BOUNCED list and apparently I ordered it to be taken OFF the bounced list and was accepted but emails are not getting there yet. Please fix this..Page URL:
- JotForm Supportashwin_dAnswered on December 06, 2017 at 09:34 AM
I'm sorry for the trouble caused to you.
I did check your form's notification email alert and did not find any issue with that. You have configured your form to send submission email to following two email addresses:
None of your email address is in our bounce list and you should receive submission emails without any problem. I did check our email logs and it seems submission emails are being sent successfully. Please check the logs below:
[2017-12-06 08:32:20] Submission #3883763409815695581 Form #63143115402946 SENT to email@example.com,firstname.lastname@example.org from email@example.com, via SENDMAIL
[2017-12-06 06:53:55] Submission #3883704350223904747 Form #70255390822959 SENT to firstname.lastname@example.org,email@example.com from firstname.lastname@example.org, via SENDMAIL
Have you checked your SPAM folder already? I would suggest you to please check your SPAM folder and see if the emails ended up there.
If the issue persists, I would suggest you to please use your own email address with SMTP setting to send submission emails. You may like to take a look at the following guide on how to use your own SMTP setting: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form