I need the sender IP of the Jotform STMP Server for avoiding eMails in SPAM Filters

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    Kaba_DE
    Asked on December 07, 2017 at 06:36 AM

    Hi Jotform,

    can you help me to setup a SPX-rule for our SPAM Filter?

    Thank you in advance

    Thomas

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    Kaba_DE
    Answered on December 07, 2017 at 06:37 AM

    By the way I don't have any Edit-Pencil for the deposited eMail adresses.

    Any reasons why?

    Thank you.

    BR

    Thomas

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    Kiran
    Answered on December 07, 2017 at 09:39 AM

    I think that the SPX rule can be set in your email server by the assistance of your email service provider. Please refer to the following guide for the list of IP addresses and domains that may be whitelisted in your email server.

    https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if you need any further assistance. We will be happy to help. 

  • Profile Image
    Kaba_DE
    Answered on December 07, 2017 at 09:45 AM

    Hi Kiran,

    great! Thanks.

    BR

    Thomas