The form does not work online

  • Profile Image
    LottoBusiness
    Asked on December 08, 2017 at 12:46 PM

    The form does not work: if it is filled with the requested data, the total box is not updated and can not be sent after pressing the "send order" button (the initial page remains unchanged)

    Thank you very much for helping


  • Profile Image
    Jan
    Answered on December 08, 2017 at 02:28 PM

    I was able to replicate the issue when I opened your webpage, the Form Calculation widget is not working. However, it is working properly in the form's direct link.

    Please try to re-embed the form using the iFrame method. This will prevent script conflicts between the form and the webpage. Here's a guide: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code.

    Hope that helps. Let us know if the issue persists. Thank you.

  • Profile Image
    LottoBusiness
    Answered on December 08, 2017 at 05:20 PM

    Thanks Jan, I followed your instructions: with the Iframe method the form works regularly!

    Thanks again

    Claudio