Unable to make the DocuSign widget work

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    Asked on December 10, 2017 at 05:11 PM


    Users currently unable to sign with DocuSign, on any forms. Is this a known issue and do we have a timeframe of when it will be corrected? 

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    Answered on December 10, 2017 at 05:29 PM

    I would like to apologize for any inconvenience. Unfortunately, I wasn't able to view the file you shared with us that contains the error that you are experiencing. Perhaps you would be able to upload it here directly in the support forum by following this guide — How-to-Post-Screenshots-to-Our-Support-Forum?

    You may also provide us the form(s) and/or the website (if the form is embedded) where you are experiencing the issue with the DocuSign widget.

    We will wait for your response.