Can you tell me how level upgrades work?

  • Profile Image
    foltexusa
    Asked on December 12, 2017 at 04:47 PM

    Hello, 


    Can you tell me how level upgrades work? We signed up for the bronze level in October. We are now interested in taking advantage of the promotional offer and sign up for the silver level. Would upgrading charge us an additional yearly fee? Or would it prorate the fee to include the amount that was paid for the yearly bronze level fee?


    I look forward to hearing from you,


    Agata

  • Profile Image
    John_Benson
    Answered on December 12, 2017 at 07:28 PM

    Would upgrading charge us an additional yearly fee? Or would it prorate the fee to include the amount that was paid for the yearly bronze level fee?

    Hi Agata, I checked your account and you're subscribed to the Bronze-Yearly plan. Yes, you can upgrade to the Silver Level and the remaining balance will be credited. 

    Related guide: https://www.jotform.com/help/331-How-to-Upgrade-My-Account

    I hope this helps. Contact us again if you have questions.