Not receiving notification emails from one specific form.

  • Profile Image
    kristithompson
    Asked on December 19, 2017 at 11:54 AM

    Up until Friday morning (12/15/17) I was receiving email notifications for this form without issue as well as those that also received the emails.  I have checked my email settings, added the domains to my safe sender lists and I am still getting the emails from my other forms, except for this form.  Is there anything you can do or look at to help me resolve this issue?


    Thank,

    Kristi

  • Profile Image
    John_Benson
    Answered on December 19, 2017 at 01:25 PM

    I checked the email recipients associated with the form (https://form.jotform.com/62424956778976) you provided and all of them are not on our bounce list. 

    Please check your spam folder. If the issue still persists, please contact your email service provider and request them to add JotForm's IP addresses to their whitelist. You can find the list of IP Addresses and domain names on this link: https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains

    Please try it and let us know how it goes. Thank you.