Issues with Jotform & Squarespace using iframe

  • bsmithNPRB
    Asked on December 20, 2017 at 2:00 PM

    Hi,

    The form in question is being hosted on:

    https://www.alaskamarinescience.org/register/

    Unfortunately, we have encountered issues where either the "next" buttons are not visible for users to click, or the entire form is not present. If a user refreshes their browser, the form generally appears in proper form, which is why I put a disclaimer on the site. I would like to avoid having my registrants refresh their browsers.

    Thanks,

    ~Brendan

  • John_Benson
    Replied on December 20, 2017 at 3:08 PM

    Hello Brendan,

    I cleared your form cache on our server. Please re-embed your form by following this guide: 

    https://www.jotform.com/help/37-Adding-a-form-to-Squarespace

    If the issue still persists, please let us know so we can investigate it further.

    Thank you.