session ID not working on mobile phones

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    clavierplayer
    Asked on December 21, 2017 at 03:35 PM

    Well, this is odd. I followed the steps in this article here: https://www.jotform.com/help/97-How-to-Save-Forms-and-Continue-Later

    If I close out my form and then go back via my email link, it works beautifully only if I use my laptop. If I use the same email link through my phone, I just get a blank page. I have no idea if it's a Gmail issue, an Android issue, something I did, etc. 

    This is the link to the first form, which provides the session ID: https://form.jotform.com/73525938043157

    Anybody else have that problem? 

    Thank you!

  • Profile Image
    Marvih
    Answered on December 21, 2017 at 06:44 PM

    I was able to replicate the issue.

    I used Google Chrome on my mobile device and tested my session URL from your form and  checked "Request Desktop Site" . And the session is working correctly.

    1513899778127.png

    It is because in mobile view sessions isn't supported.

  • Profile Image
    clavierplayer
    Answered on December 21, 2017 at 06:46 PM

    Thank you so much!

  • Profile Image
    clavierplayer
    Answered on December 21, 2017 at 07:39 PM

    I was asked to clarify--does the mobile view really not support sessions at all? Or is there another technique that can be used? Some sort of Save and Resume functionality is needed for my project.

    Thank you!

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    Marvih
    Answered on December 21, 2017 at 10:15 PM

    Let me do some test on my end first. I will get back to you later.

  • Profile Image
    Marvih
    Answered on December 21, 2017 at 10:32 PM

    Sessions work on perfectly on "All questions in One Page" form layout.

    Here is my cloned form using the "Old layout"
    https://form.jotform.com/73548564700965?session=nickkoy@gmail.com 1513913513135.png

    You just need to add "Page Break" as instructed on the guide.

    You can also use edit submission https://www.jotform.com/help/40-How-to-Let-Users-Update-Their-Form-Submissions-at-a-Later-Date

    Or enable "Autofill".
    https://www.jotform.com/help/227-How-to-Enable-Auto-Fill-on-Forms

    Autofill works only on the device where you input the data, means if you used computer to enter the data and decided to continue later in your mobile devices, it will not work.