- rrjaskieAsked on December 28, 2017 at 10:46 AM
Our form is not showing up correctly on our website. Here is the link 12five.com/apply
This has happened before and it seems that if people clear their history it shows correctly. However, this is not a good solution because we have people filling out applications all the time and we cant have them all clear history.
Can you look into it and see what our issue? Thanks!Page URL:
- JotForm SupportRichie_PAnswered on December 28, 2017 at 11:57 AM
Try clearing your form cache, as what you have said when users clear their browsing history your form works.
Here is a guide on how to clear a form cache. How-to-Clear-Your-Form-Cache
Let us know how it goes.
- rrjaskieAnswered on December 28, 2017 at 01:42 PM
I definitely see that this works. However, it is not feasible when we have random visitors to our site that may want to apply for our services, but then just leave and go elsewhere because our form isn’t working. Is there a better workaround?
- JotForm SupportRichie_PAnswered on December 28, 2017 at 02:09 PM
There are many possibilities why forms can't be viewed by users. Either by their own network,firewall,connection and etc.. But we assure you, forms works perfectly all the time.
Maybe you can clear your form cache every time you update your form.
Please let us know if we can be of further assistance.