Free account compared to paid?

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    paramountwell
    Asked on December 28, 2017 at 06:55 PM

    Hello, I have several forms set up that have been free. I just signed up for the Bronze package but I am not sure why I all of a sudden have to pay? What am I getting that I ddi not have before?


    Thanks,

    Erika


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    Marvih
    Answered on December 28, 2017 at 08:38 PM

    Hello, I don't clearly understand what you mean "I just signed up for the Bronze package but I am not sure why I all of a sudden have to pay?

    Is there any error that shows in your screen ? Can you please take a screenshot of the issue and post it in your reply. https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    Please take note that the limits depending on what Plan subscription you have will be applied to all of your Form. It doesn't matter if it was created before or after you upgraded.

    We will wait for your response.


  • Profile Image
    paramountwell
    Answered on December 28, 2017 at 09:43 PM
    No Error. Just wanted to see if I can still use it for free and if so can I get a refund?
    Erika
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    ...
  • Profile Image
    Nik_C
    Answered on December 29, 2017 at 03:42 AM

    According to your usage, if you go back to Free, you will not be able to create more forms than those five you already have.

    Additionally, there is the comparison chart:

    1514536902Screen Shot 2017-12-29 at 9.47

    Let us know if you have any further questions.

    Thank you!

  • Profile Image
    paramountwell
    Answered on December 29, 2017 at 04:43 AM
    That is fine and all I need for now. Thx and please confirm refund.
    ErikA
    Sent from my iPhone
    ...
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    ashwin_d
    Answered on December 29, 2017 at 07:10 AM

    I have sent a request to our billing team to cancel & process the refund for you last subscription payment for bronze yearly plan. Please allow 7-10 days for the amount to reflect in your account.

    Please note that your account is now downgraded to free plan.