File upload button not working

  • Profile Image
    finestrat1234
    Asked on January 02, 2018 at 09:55 AM

    This was working when I first tested the form but now it seems to have stopped

  • Profile Image
    Jan
    Answered on January 02, 2018 at 11:07 AM

    I was able to replicate the issue. I can see that the issue is only happening in this form. The File Upload field button is working properly on your other form.

    Please give me more time to troubleshoot the issue. I will contact you via this thread once I have an update. Thank you for your patience.

  • Profile Image
    Jan
    Answered on January 02, 2018 at 03:42 PM

    Thank you for patiently waiting. Please inject this custom CSS code to fix the issue:

    #cid_34 .inputContainer{
    top: 55px !important;
    height: 60px !important;
    }

    Here's a guide on How-to-Inject-Custom-CSS-Codes. Here's the result:

    1514925384working.gif

    Here's a demo form: https://form.jotform.com/80015852928964

    Hope that helps. If you have any questions, let us know.

  • Profile Image
    finestrat1234
    Answered on January 03, 2018 at 04:21 AM

    Hi Jan

    Thank you so much for that, worked perfectly.

    Your support is really excellent.