Can't get past blank page

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    kalexis
    Asked on January 02, 2018 at 01:44 PM

    Hello,

    I have a form that has several conditions. One condition includes to Hide a number of fields when provided a particular response; however, when clicking on NEXT we get a blank page.

    Please help.

  • Profile Image
    Marvih
    Answered on January 02, 2018 at 03:07 PM

    It seems that there are lots of Show/Hide condition present in your form. Could you please tell us how to replicate the issue ? Like what you input/choices on the fields before clicking the Next button to get the blank page.

    I did a random test and found a blank page on your form, that is when I select the option "None" in the field Medications for maternal bleeding? (select all that apply) *

    1514923373241.png

    1514923531245.gif

    It is because there was no condition that will trigger on what to show if the option "None" is selected

    1514923586246.png

    You need to add another Condition that will trigger on what to Show if that option is selected.


  • Profile Image
    kalexis
    Answered on January 02, 2018 at 03:43 PM
    Thanks you. I did not even notice this issue. I will investigate.
    My initial complaint was related to the below condition. Once the person clicks NEXT after completing page 3 it goes to a blank page.
    [cid:image003.jpg@01D383DD.910A9FC0]
    ...
  • Profile Image
    Marvih
    Answered on January 02, 2018 at 04:40 PM

    Unfortunately I am not able to see the image you attach. Can you please check this guide on how to attach your screenshot.
    https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    We will wait for your response.

  • Profile Image
    kalexis
    Answered on January 02, 2018 at 08:26 PM

    Here is the pattern that is leading me to the blank page.

    Page 1 where the selected response for "planned place of birth at 37 weeks?" is triggered by condition #2.

    1514942374Picture1-condition 2.jpg

    There are no conditions on Page 2. Can have any response.

    Below is page 3 that follows condition #3

    1514942730Page3-ocndition 3.jpg

    Blank page is received after clicking on NEXT on page 3


  • Profile Image
    Marvih
    Answered on January 02, 2018 at 10:54 PM

    Please take note that if you use "SHOW" in the "Do" condition, All other fields not selected by the SHOW multiple/single will be automatically hidden. 


    I suggest you use Hide/Hide Multiple instead of "Show" then select the fields you want to be hidden if certain option is selected. This way it can prevent blank pages.


  • Profile Image
    kalexis
    Answered on January 02, 2018 at 11:00 PM

    If you look at conditions 2 and 5, you will see that I am using HIDE/MULTIPLE and still getting the same issue.

    Is it possible to receive more in-person support to rectify this issue?

  • Profile Image
    Marvih
    Answered on January 03, 2018 at 12:32 AM

    This thread can be seen by other Staffs as well, unfortunately the forum is busy and they are also attending other issues.

    Can you please try adding a Skip/Hide Page condition. You may set it like this


    1514957358293.png

    I have cloned your form and added that Condition.

    https://www.jotform.com/80020235248950