Problems with AOL bouncing the form

  • Profile Image
    5758rkjk
    Asked on January 03, 2018 at 08:50 PM

    You responded to a question I had about not receiving an email notification of a form.

    After further investigation I remembered when I had this issue last year -- I thought perhaps my AOL account was the culprit. So I changed to a gmail account that automatically forwards all my mail to my Aol account -- which is my primary account that I use. 

    On this issue that happened yesterday the form was received by gmail but blocked by AOL for some reason -- I went in a filled out another form -- not changing anything and AOL did not block it -- So I understand this is a AOL issue as Jotform did send the form to the gmail account on record.

    This is a inconsistent issue with AOL as I received five previous forms without an issue- -- do you have any suggestions other then me checking my gmail account daily -- that I rarely use ---in case a form is blocked ?

    I know this is not your problem but I'm curious if you have encountered this with AOL in the past.     


      Thanks for fast response 

  • Profile Image
    liyam
    Answered on January 04, 2018 at 01:07 AM

    AOL is one of the email service providers which has strict rules, if not the most strict that I know.

    One solution I could think of is switching your email notification sender to SMTP. This way, the authentication would come from the system and in relation with the relay allowed by the sender email address. We can probably try your gmail address as sender for your email notifications.

    This guide will show you how to set your gmail as your SMTP sender address for your form: https://www.jotform.com/help/392-How-to-Use-Your-Gmail-Account-as-Your-Email-Sender-via-SMTP

    Here is a guide for the non-gmail SMTP setup: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Please keep us posted on this matter.

    Thanks.