I am not receiving my form submissions.

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    Asked on January 10, 2018 at 09:53 AM


    I created a new form that includes a signature widget (Form ID: 80093710705956)

    When I tested the form, I received the test with no problem.  When I actually completed the form on the website (http://www.lightoftruthcenter.org/aup-acknowledgement/) I did not receive the form.  All of my other forms, I continue to receive.  Thanks for looking into this!

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    Answered on January 10, 2018 at 11:12 AM

    I just did a real submission from your site, and the form was submitted:


    Please check your spam folder if you don't find it in your inbox, and make sure to mark it as NOT SPAM.

    Let us know if you need more help.

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    Answered on January 10, 2018 at 12:07 PM

    Hi BDavid,

    I was trying to leave for a meeting when I created this ticket so I wasn't very thorough.  Yes, the "Thank You" screen shows, however the message isn't sent to my email account.  I also checked my spam folder before contacting support and I have no messages there either. The messages ARE received in my Jotform account, but I am not the one who needs to receive the notification.  I just added another, different account that resides on a totally different server and have yet to receive the email there also. Additionally the person completing the form is supposed to receive an auto-response with a PDF copy of the policy and that's not happening either.  I appreciate your looking further into this.  (BTW, I did not get to my email address, the form you submitted.) Thanks!

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    Answered on January 10, 2018 at 01:20 PM

    Thank you for additional information.

    The issue could be related to the sender of your Notifier and Autoresponder:

    1515608291Screen Shot 2018-01-10 at 7.16

    Since it is an SMTP set sender, please check its configuration if username, password, domain, and port are correct. You can follow this guide as well: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    In the meantime, you can set sender email to noreply@jotform.com. Until the issue is resolved.

    We'll wait for your response.

    Thank you!

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    Answered on January 10, 2018 at 05:50 PM

     That's what I ended up doing.  I had all of the others set the same way for this organization and was still receiving emails.  I changed it until I have time to troubleshoot some more.  Thanks for pointing me in the right direction!