- TechDirectAsked on January 10, 2018 at 09:53 AM
I created a new form that includes a signature widget (Form ID: 80093710705956)
When I tested the form, I received the test with no problem. When I actually completed the form on the website (http://www.lightoftruthcenter.org/aup-acknowledgement/) I did not receive the form. All of my other forms, I continue to receive. Thanks for looking into this!
- JotForm SupportBDAVIDAnswered on January 10, 2018 at 11:12 AM
I just did a real submission from your site, and the form was submitted:
Please check your spam folder if you don't find it in your inbox, and make sure to mark it as NOT SPAM.
Let us know if you need more help.
- TechDirectAnswered on January 10, 2018 at 12:07 PM
I was trying to leave for a meeting when I created this ticket so I wasn't very thorough. Yes, the "Thank You" screen shows, however the message isn't sent to my email account. I also checked my spam folder before contacting support and I have no messages there either. The messages ARE received in my Jotform account, but I am not the one who needs to receive the notification. I just added another, different account that resides on a totally different server and have yet to receive the email there also. Additionally the person completing the form is supposed to receive an auto-response with a PDF copy of the policy and that's not happening either. I appreciate your looking further into this. (BTW, I did not get to my email address, the form you submitted.) Thanks!
- JotForm SupportNik_CAnswered on January 10, 2018 at 01:20 PM
Thank you for additional information.
The issue could be related to the sender of your Notifier and Autoresponder:
Since it is an SMTP set sender, please check its configuration if username, password, domain, and port are correct. You can follow this guide as well: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
In the meantime, you can set sender email to email@example.com. Until the issue is resolved.
We'll wait for your response.
- TechDirectAnswered on January 10, 2018 at 05:50 PM
That's what I ended up doing. I had all of the others set the same way for this organization and was still receiving emails. I changed it until I have time to troubleshoot some more. Thanks for pointing me in the right direction!