The credit card I use for my account subscription has changed

  • Profile Image
    Angela Mackechnie
    Asked on January 19, 2018 at 09:28 AM

    My credit card has changed and I need to pay my account - how do I do this I did pay through paypal

  • Profile Image
    Mike_G
    Answered on January 19, 2018 at 10:54 AM

    Upon checking the account associated with the email address you used in opening this thread, I see that your previous subscription (Bronze Yearly) was already canceled after many failed attempts of trying to renew it.

    I see that you have recently subscribed to the Silver Yearly plan and I can only assume that it is with the new card already.

    If you have other questions, please feel free to contact us again anytime.

  • Profile Image
    angiemac
    Answered on January 19, 2018 at 11:43 AM
    Sorry but I was only informed by pay pal and then I had to wait for them to verify new card they did say once card was verified they would send payment through again, the only other notification I received was from yourselves today
    On Friday, 19 January 2018, 15:54, JotForm wrote:

    New response received A new response has been received: Answered by Mike_G Upon checking the account associated with theemail address you used in opening this thread, I see that your previoussubscription (Bronze Yearly) was already canceled after many failed attempts oftrying to renew it.I see that you have recently subscribed to the Silver Yearly plan and I canonly assume that it is with the new card already.If you have other questions, please feel free to contact us againanytime. View this thread on browser » Unsubscribe Thread 1516377267

    ...
  • Profile Image
    Kevin_G
    Answered on January 19, 2018 at 12:58 PM

    As far as I know, we cannot reactive a subscription once it has been cancelled; however, I'm not sure if this is something that PayPal can do. 

    PayPal sends the emails when the there is a failed attempt to charge you, there is not an email sent about this from JotForm since the payment is being handled by a third party service. 

    Now, I can see you cancelled your silver yearly subscription  and your account is scheduled to downgrade, it will take effect on the next billing date that can be consulted on the billing section of your account: https://www.jotform.com/myaccount/billing 

    In case that PayPal reactivates your bronze plan, you may send us a screenshot of the charge or provide us a proof of the payment so we can set your account to the correct status.