Mailchimp integration: Form not passing data to Mailchimp

  • tymkids
    Asked on January 24, 2018 at 5:11 PM

    Hello, 

    I've created a form with integrations with Salesforce and Mailchimp. In testing the form on preview, when I click "fill out form" in preview and it populates data, I click submit. The data shows up in Salesforce, but nothing in Mailchimp

  • Jed_C
    Replied on January 24, 2018 at 6:57 PM

    The integration with my mail chimp account works without any problem.

    1516838022mail chimp integration Screenshot 10

    Have you already created a mail chimp list and mapped all fields in your form to mail chimp? Please also see this guide https://www.jotform.com/help/163-How-to-Integrate-with-MailChimp on how you can map your fields to mail chimp.

    Also, please make sure that your API key matches your mail chimp API key. Please logon to this page https://us17.admin.mailchimp.com/account/api/ to check your API key.

    If that doesn't help, please share the form URL for us to further check.

    Looking forward for your response.

  • tymkids
    Replied on January 24, 2018 at 9:42 PM

    I'm still having issues with this mailchimp integration.  I even created a new list to test the mailchimp integration with no luck.


    https://form.jotform.com/80227261084148



  • Nik_C
    Replied on January 25, 2018 at 4:00 AM

    I tested your form and I was able to replicate this issue, the data is not forwarding to Mailchimp.

    I will forward this thread to our backend team for additional checking.

    We will inform you further through this thread.

    Thank you!

  • NeilVicente
    Replied on January 25, 2018 at 9:41 AM

    Hi there,

    We checked our logs and found that in your test submits that failed to send to MailChimp, the email address is either missing or is tagged as a fake one by MailChimp.

    Here are some of the error messages from MailChimp:

    - john@example.com looks fake or invalid, please enter a real email address.
    - 12@123.com looks fake or invalid, please enter a real email address.
    - Required fields were not provided: email_address

    Try submitting with a valid email that isn't on your list yet, then let us know if you still have the same issues.

    Thanks!