- Adeth2016Asked on February 08, 2018 at 10:26 AM
I created a new form and it is running pefectly from jotform page, but I insert it in my web page and it Does not work from there. It hold freeze in "Please Wait" and not continue de submision. Could you please help me to resolve this issue. ThanksPage URL:
- JotForm SupportJanAnswered on February 08, 2018 at 11:48 AM
I was able to replicate the issue when I opened your webpage. Here's a screenshot:
I recommend you to re-embed the form using the iFrame method. This will prevent script conflicts between the form and the webpage. Here's how: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code.
Hope that helps. Thank you.
- Adeth2016Answered on February 08, 2018 at 04:06 PM
once I copy de IFRAME code I am going to my web side and paste the code there and nathen happen. so i try differents way and no one work. please help
- JotForm SupportMike_GAnswered on February 08, 2018 at 06:03 PM
If I'm understanding it correctly, you have followed the instructions in this guide in embedding your form to your website, is that correct? — Adding-Forms-to-Wordpress-org-Version
Can you try if embedding the form using the plugin will help solve the issue you are experiencing, please?
You may also find this guide helpful:
If you have any further questions, please feel free to contact us again anytime.