How do I get back my lost forms?

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    kellyluuu
    Asked on February 20, 2018 at 02:33 PM

    I lost all my form. How do I get it back? 

  • Profile Image
    Jed_C
    Answered on February 20, 2018 at 03:30 PM

    Sorry to hear that. 

    I checked your account "kellyluuu" and I can only see one form in it. If you have the form URL, please share the URL so we can check.

    Looking forward for your response. 

  • Profile Image
    kellyluuu
    Answered on February 20, 2018 at 03:44 PM

    https://form.jotform.com/kellyluu/mailing-order-form

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    Jed_C
    Answered on February 20, 2018 at 04:02 PM

    Thanks for the response.

    The link you've provided was for "kellyluu", the username you've used to send your message was "kellyluuu". 

    Also, the reason why you are getting an error is because you have already consumed your monthly submissions limit including SSL submissions.

    Please refer to Jotform's pricing page https://www.jotform.com/pricing for more information regarding the monthly allocated submissions for each plan.

    Let us know if you have any questions or if you need further assistance. 

  • Profile Image
    kellyluuu
    Answered on February 20, 2018 at 04:07 PM

    is there any way you can transfer my subscription I paid today to kellyluu account. I must have login the wrong account 

  • Profile Image
    Jed_C
    Answered on February 20, 2018 at 04:41 PM

    For security purposes, kindly logon to "kellyluu" (kelly@lpprinting.com) account and send us a request that you want to transfer all your forms from "kellyluu" to "kellyluuu".

    Let us know if you have any questions.