We have purchased an account upgrade, but it still says "Free" in our Profile.

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    murarbiet
    Asked on February 21, 2018 at 01:46 PM

    We have purchased an account upgrade, but it still says "Free" in our Profile. Please help!

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    John_Benson
    Answered on February 21, 2018 at 02:49 PM

    Sorry for the inconvenience.

    The issue has been fixed. You're now a Bronze plan subscriber. You can check the invoices by following this guide: https://www.jotform.com/help/329-How-to-Check-Invoices

    You can now use your forms and account properly.

    If you have questions, please let us know. Thank you.