Why is my account suspended?

  • Profile Image
    Lori Bennett 
    Asked on February 22, 2018 at 11:08 AM

    Good morning,

    I tried to login and edit my forms today, and it wouldn't let me because my account was suspended. Can you please tell me why and how to resolve it?

    Thank you,


  • Profile Image
    Answered on February 22, 2018 at 11:31 AM

    Upon review of your account it was found form:

    http://www.jotform.us/form/80455291184155 was collecting credit card information on plain text fields. This is not allowed per our Terms of Use.

    We have developed payment integrations that will allow you to collect payments from your customers, you can pick the one that fits your needs the most:



    We understand that sometimes you just want to authorize a credit card for future charge, here you have an explanation on how to do that too:



    Credit card information on plain text fields would not be protected, therefore we encourage our customers not to request this sensitive information that way. Might you need this, please collect it some other way and not in the forms, since they will be taken down or your account would be suspended just as it was done this time.

    We have reactivated your account and your form is available.

    Thank you