Form not submitting and stuck on please wait

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    Asked on February 25, 2018 at 01:40 PM


    I have created a form but once completed the send or submit tab is pressed the form does not send and it is stuck on please wait. 

    I have checked the email settings and it seems to me that the recipient email is not entered in the correct box but I am not able to correct the issue.

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    Answered on February 25, 2018 at 02:59 PM

    I suggest you try first re-embed the form in your website using instead its iframe embed code. It is possible that script conflict issue was causing the issue since there were also existing jquery script codes on your website.

    User guide: Getting the Form iFrame Code

    Using the iframe embed should prevent the issue. 

    I test submitted the form using only its URL only  but I was not able to reproduce the issue. You can check my test on the screencast below


    Let us know if this did not resolve the issue.

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    Answered on February 27, 2018 at 01:20 AM

    Issue is resolved. Thank you for the help.