I received a payment on Paypal but I don't see the submission in the form

  • Profile Image
    alexathomies
    Asked on February 27, 2018 at 04:43 PM

    Bonjour, 

    J'ai ajouté un bouton paiement vers notre PayPal. Je viens de recevoir une inscription mais pas de trace ou de note du paiement.


    Puis-je avoir plus d'informations?

    Merci

  • Profile Image
    Welvin
    Answered on February 27, 2018 at 06:05 PM

    You have 7 submissions in the form without a payment. You have one incomplete payment in it. Please check.

    https://www.jotform.com/help/135-How-to-View-Incomplete-Payments 

    If this incomplete payment is the payment that you were looking, then that means your Paypal integration is not yet fully configured. In most cases, this is related to your IPN settings. To fix it, please check this guide: 

    https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    I hope that helps. Let us know if you any need further assistance.